Monday: 9:00 AM - 6:30 PM

Tuesday: 9:00 AM - 7:30 PM

Wednesday: 9:00 AM - 6:30 PM

Thursday: 9:00 AM - 7:30 PM

Friday: 9:00 AM - 5:00 PM

Saturday: 9:00 AM - 1:00 PM

Sunday: Closed

You can also see our Opening Hours on our home page.

Book with HotDoc

Use the HotDoc website or app to book face-to-face or telehealth appointments with your preferred GP. Existing patients can also use HotDoc to request repeat prescriptions and referrals without a consultation.

Access our HotDoc webpage here, or download the HotDoc app from the Apple App Store or Google Play Store.

Our Human Care Liaison Team

Our team is here to help with any appointment booking inquiries. Please call us on (08) 7093 5678 if you would like to book an appointment through us, or are unsure of which appointment type you require.

Appointments for children under 6 years old are bulk billed except for those on evenings from 5:30pm and on weekends. Concession card holders (health card card, pension card, commonwealth seniors card, DVA card) and children between 6 and 16 pay a reduced fee ($15 discount).

A $10 surcharge applies to all weekday appointments from 5:30 pm and on Saturday mornings.

For care outside of our practices normal opening hours, please call Hello Home Doctor Service on 134100 or book online at https://hellohomedoctor.com.au.

Cancellations with less than 3 hours notice will incur a cancellation fee unless the appointment slot is filled. A $50 cancellation fee applies to standard appointments, $100 to long appointments, and $200 to care plans/health assessments.

We are here for you and believe financial hardship should not get in the way of receiving healthcare. If you are struggling financially, please let our GPs and practice manager know so that we can better support you.

Yes, we do. To access Medicare rebates for these services, you must be an existing patient and have had at least one face-to-face appointment in the last 12 months with our GPs.

The fees are comparable to standard face-to-face appointments, though some services may not attract a fee. If payment is required, you will be sent a secure payment link via HotDoc following the appointment.

Yes, can offer home visits (at the discretion of your doctor) for patients who are housebound due to mobility issues, disability, chronic illness, palliative care needs, or significant psychological or social barriers. Home visits may also be arranged to reduce infection risks as determined by the GP.

The cost of a home visit depends on the complexity of the visit, travel distance, and time required. Patients will be informed of the estimated cost beforehand, and payment arrangements will be discussed in advance.

Home visits can be booked through our administrative team or your GP. Please provide details about your medical needs when booking so the GP can prepare. During the visit, the GP will assess your health, provide treatment, and discuss your ongoing care.

To minimise infection risks, our practitioners use appropriate personal protective equipment (PPE), pre-screen for contagious symptoms, and ensure they are fit to conduct the visit safely.

Most appointment types attract a Medicare rebate. If you bring a physical debit card with you, Medicare can return the rebate to your card immediately through our Tyro EFTPOS machine. If you do not have a physical debit card or have just paid for a telehealth appointment through HotDocs, Medicare will refund the rebate into the bank account linked to your Medicare card, which may have some delay. You can check or update which bank details you have linked by signing into your MyGov account or Medicare app.

If you need to speak to a doctor, an appointment will be required. Where appropriate, some matters can be dealt with over the telephone or via video appointments in accordance with Medicare eligibility criteria. Usual consultation fees apply to all telephone calls with doctors.

If a result requires follow-up with your GP the practice will contact you. Please note we will not send any confidential health or medical information via SMS.

The notification links sent are non-specific, protecting your privacy. The details of your health recall can only be accessed by logging in to the password protected HotDoc portal/app.

If the results are normal, you may not hear back from us. Please note our Liaison Team can only release results after they have been approved by your GP.

For translation support, we use the free Translating and Interpreting Service (TIS) at 131 450 - available 24/7 by phone or on-site with 48 hours notice.

For AUSLAN interpreters, we use the free National Relay Service (NRS) at 1800 555 660 - available 24/7 by phone. Other options are also available if you are deaf or hard of hearing and prefer an in-person interpreter, however these services may attract a fee.

If you require assistance booking or accessing these services, please let our friendly liaison team know.

Yes, Australian Clinical Labs operates on site Monday to Friday from 9am to 1pm.